Help Centre – Philippines
tbjili FAQ – Quick Answers for Filipino Players
Welcome to the tbjili help centre. This page covers the most common questions from players across the Philippines — from setting up your account and making your first deposit to understanding sports betting rules and responsible gaming tools. All answers are written in plain Philippine English so you can find what you need fast, whether you are on mobile data in Cebu or browsing from home in Manila. Use the topic sections below to jump straight to the area you need, or scroll through the full FAQ at your own pace.
Account Registration
Deposits & Withdrawals
Sports Betting Rules
Mobile App Support
Account Security
Responsible Gaming
24/7 Player Support
PHP Transactions
Account Registration
Deposits & Withdrawals
Sports Betting Rules
Mobile App Support
Account Security
Responsible Gaming
24/7 Player Support
PHP Transactions
Browse by Topic
Jump to the section that matches your question. Each topic covers the most common concerns raised by Filipino players on tbjili.
Account & Registration
How to sign up, verify your identity, update your profile details, and manage your login credentials safely.
Deposits & Withdrawals
Accepted payment methods in the Philippines, processing times, minimum amounts, and how to track your transactions in PHP.
Sports Betting & Games
Understanding odds formats, placing bets, live betting rules, and how casino-style games work on the platform.
Responsible Gaming
Self-exclusion tools, deposit limits, session reminders, and how to seek help if gaming stops being fun.
Account & Registration Questions
Everything you need to know about creating and managing your tbjili account in the Philippines.
Creating a tbjili account is straightforward and takes only a few minutes on any device. Visit the Register page and fill in your full name, date of birth, and a valid Philippine mobile number. After submitting your details, you will receive a one-time PIN on your mobile to verify your number and activate your account. Once verified, you can log in immediately and start exploring the platform. Registration is free and open to Filipino players aged 21 and above, in line with Philippine gaming regulations. Make sure the mobile number you register with is active, as it will also be used for account recovery and important notifications.
The minimum age to register and play on tbjili is 21 years old, which is the legal age for online gaming participation in the Philippines. This requirement is strictly enforced during the account verification process, and players may be asked to submit a valid government-issued ID to confirm their age. Accounts found to belong to underage players will be suspended immediately and any funds held will be handled in accordance with our Terms and Conditions. We take age verification seriously as part of our commitment to responsible gaming and compliance with Philippine law. If you are unsure whether you meet the age requirement, please review the Terms and Conditions page before registering.
No, each player is permitted to hold only one tbjili account at any time. Creating multiple accounts is a violation of our Terms and Conditions and may result in all associated accounts being permanently suspended. If you have accidentally created a duplicate account, please contact our support team as soon as possible so the issue can be resolved without affecting your primary account. Having a single account also ensures that your transaction history, betting records, and responsible gaming settings are all kept in one place for your convenience. If you have forgotten your login details, use the password recovery option rather than registering a new account.
You can update certain personal details such as your email address and contact preferences directly from your account dashboard after logging in. However, changes to core identity information such as your full name or date of birth may require you to submit supporting documents for verification, as these details are tied to your account's compliance status. To request a name or date-of-birth correction, contact our support team and provide a valid government-issued ID showing the correct information. Updates are typically processed within one to three business days. Keeping your details accurate is important for smooth withdrawals and account recovery, so we encourage you to review your profile regularly.
Ready to Join?
Registration is free and takes under three minutes. You only need a valid Philippine mobile number to get started on tbjili today.
Register Now Already Have an AccountDeposits, Withdrawals & PHP Transactions
Common questions about funding your account and cashing out your winnings in Philippine pesos.
tbjili supports a range of payment methods that are widely used across the Philippines, making it easy to fund your account and withdraw your winnings in Philippine pesos. Popular options include local e-wallets, online banking transfers, and other payment channels commonly available to Filipino players. All transactions are processed in PHP, so there is no need to worry about currency conversion fees. The available methods are displayed on the deposit and withdrawal pages within your account dashboard after you log in. We regularly review and update our payment options to ensure they remain convenient and accessible for players in different parts of the country.
Withdrawal processing times on tbjili vary depending on the payment method you choose and whether your account has completed the required verification steps. Most withdrawals are processed within one to three business days once your request has been reviewed and approved. E-wallet withdrawals are generally faster than bank transfers, with many completing on the same day or the next business day. To avoid delays, make sure your account is fully verified and that the withdrawal details you provide match the information on your registered account. If your withdrawal has not arrived within the expected timeframe, contact our support team with your transaction reference number for assistance.
Yes, tbjili applies minimum deposit and withdrawal amounts to ensure that transactions are processed efficiently and securely. The specific minimums depend on the payment method selected and are clearly displayed on the deposit and withdrawal pages within your account. All amounts are shown in Philippine pesos (PHP) for your convenience. We recommend checking the current minimums before initiating a transaction, as these may be updated from time to time. If you attempt a transaction below the minimum threshold, the system will notify you before the request is submitted so you can adjust the amount accordingly.
A withdrawal request may be declined for several reasons, the most common being that the account has not yet completed identity verification or that the withdrawal details provided do not match the registered account information. Withdrawals may also be placed on hold if there is unusual activity on the account that requires a security review. In some cases, a pending bonus wagering requirement may need to be met before a withdrawal can be processed. If your request was declined, you will typically receive a notification explaining the reason. For further clarification, contact our support team directly and they will guide you through the steps needed to resolve the issue.
Sports Betting & Platform Questions
Answers about how betting works on tbjili, from placing your first wager to understanding live odds.
tbjili offers a wide selection of sports markets that cater to the interests of Filipino players, including basketball, football, boxing, volleyball, and a range of international sports events. Basketball is particularly popular among Filipino bettors, and the platform covers both local Philippine leagues and major international competitions. Football markets include top European leagues as well as tournaments that attract strong interest across Southeast Asia. The sports catalogue is updated regularly to reflect the current season schedule, so there is always something to bet on regardless of the time of year. Visit the Sports page to see the full list of available markets and upcoming events.
Placing a bet on tbjili is designed to be simple and fast, even on a mobile connection. After logging in, navigate to the Sports section and browse the available events and markets. Click or tap on the odds for the outcome you want to back, and it will be added to your bet slip. Enter the stake amount in Philippine pesos, review the potential payout shown on the slip, and confirm your bet. Once confirmed, the bet is live and you can track its progress from your account dashboard. For live betting, the same process applies but odds update in real time as the event progresses, so act quickly when you see a price you like.
In most cases, bets cannot be cancelled once they have been confirmed and accepted by the system. This is standard practice across online sports betting platforms and is in place to ensure fairness for all players. Before confirming any bet, always review the details on your bet slip carefully, including the selection, stake, and potential payout. If you believe a bet was placed in error due to a technical issue on the platform, contact our support team as soon as possible with the relevant details and they will investigate the matter. For future reference, the Betting page contains a full explanation of our bet settlement and cancellation policy.
Explore Betting Markets
From basketball to boxing, tbjili covers the sports Filipinos love most. Check the latest odds and upcoming events on the Sports and Betting pages.
View Sports Markets Betting GuideResponsible Gaming & Player Safety
tbjili is committed to providing a safe and enjoyable environment for all players in the Philippines.
tbjili provides a range of responsible gaming tools to help players stay in control of their activity on the platform. These include deposit limits, which allow you to set a maximum amount you can add to your account within a chosen time period, and session time reminders that alert you when you have been playing for an extended period. Self-exclusion options are also available for players who feel they need a break from the platform, either for a set period or on a longer-term basis. All of these tools can be accessed from the Responsible Gaming section of your account settings. We encourage every player to use these features proactively rather than waiting until a problem arises.
If you feel that you need to take a break from gaming, you can request a self-exclusion through your account settings or by contacting our support team directly. Self-exclusion prevents you from logging in and placing bets for the duration you select, and during this period you will not receive any promotional communications from tbjili. Once a self-exclusion is active, it cannot be reversed before the chosen period ends, so please consider your decision carefully before submitting the request. After the exclusion period expires, your account will not be automatically reactivated — you will need to contact support to confirm you wish to resume. For more information on self-exclusion and other player protection measures, visit our Responsible Gaming page.
If you feel that gaming is having a negative impact on your finances, relationships, or mental health, we strongly encourage you to seek support. tbjili's Responsible Gaming page contains guidance on recognising the signs of problem gambling and links to resources available in the Philippines. You can also speak to our support team at any time — they are trained to handle these conversations with care and confidentiality. Taking action early is always the best approach, and there is no shame in asking for help. Remember that gaming should always be an enjoyable form of entertainment, and it is never worth risking your wellbeing or financial stability.
Still Have Questions?
Our support team is available around the clock to help Filipino players with any issue not covered here. You can also explore the platform directly — registration is free and takes just a few minutes.