tbjili Privacy Policy – How We Handle Your Personal Data
At tbjili, your privacy matters. This Privacy Policy explains what personal information we collect when you use our platform, how we use and protect it, and what rights you have as a user based in the Philippines. Please read this page carefully so you understand how your data is handled.
Information We Collect and Why
We only collect what is necessary to operate the platform safely and in compliance with applicable regulations.
Registration Details
When you create an account on tbjili, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to verify that you meet the minimum age requirement of 21 years old as mandated for online gaming in the Philippines. We also use your contact details to send account-related notifications such as deposit confirmations, withdrawal updates, and security alerts. Your date of birth is used solely for age verification and is never shared with third-party marketing services. Providing accurate registration details is a condition of using the platform, and submitting false information may result in account suspension.
Payment and Transaction Data
To process deposits and withdrawals in Philippine pesos (PHP), we collect payment method details such as e-wallet account references, bank account identifiers, or mobile payment handles. We do not store full card numbers or complete banking credentials on our servers — payment processing is handled through secure, regulated payment gateways. Transaction records including amounts, timestamps, and payment method types are retained for regulatory compliance and dispute resolution purposes. If a withdrawal request triggers a verification review, we may request supporting documentation to confirm the payment method belongs to you. All financial data is encrypted in transit and at rest using industry-standard protocols.
Device and Usage Information
When you access tbjili through a browser or mobile device, we automatically collect technical data including your IP address, device type, operating system, browser version, and session duration. This data helps us detect suspicious login attempts, prevent unauthorised access, and optimise the platform experience for Filipino users on mobile networks. We also collect information about which pages you visit, how long you spend on each section, and which features you interact with most frequently. This usage data is analysed in aggregate to improve platform performance and identify areas where the user experience can be enhanced. We do not use this data to build individual advertising profiles or sell it to third-party advertisers.
Identity Verification Documents
In line with responsible gaming and anti-money laundering obligations, tbjili may request a government-issued ID such as a Philippine passport, driver's licence, or SSS/UMID card to verify your identity before processing large withdrawals or when account activity triggers a review. These documents are handled with strict confidentiality and are only accessed by authorised compliance personnel. Verification documents are stored securely and are not used for any purpose other than identity confirmation and regulatory compliance. Once verification is complete, documents are retained only for the period required by applicable law. You will be notified through your registered contact details if a verification request is raised on your account.
Support and Communication Records
If you contact the tbjili support team through any available channel, we retain a record of the communication including the nature of your query, the response provided, and any attachments or screenshots you share. These records help us resolve disputes accurately, improve our support quality, and maintain a consistent service history for your account. Communication data is accessible only to support staff and compliance personnel who have a legitimate need to review it. We do not use support communications for marketing purposes without your explicit consent. Records are retained for a reasonable period after your query is resolved, in line with our data retention schedule.
Cookies and Session Data
tbjili uses essential cookies to maintain your login session, remember your language and display preferences, and ensure the platform functions correctly across page loads. We also use analytics cookies to understand how users navigate the site so we can make informed improvements to the layout and content. You can manage cookie preferences through your browser settings, though disabling essential cookies may affect your ability to log in or use certain platform features. We do not use third-party advertising cookies or share cookie data with external marketing networks. A cookie notice is displayed on your first visit to the platform, and continued use of the site constitutes acceptance of our cookie practices as described in this policy.
Your Rights Over Your Personal Data
As a user of tbjili based in the Philippines, you have the right to know what personal data we hold about you, to request corrections if any information is inaccurate, and to ask us to delete your data subject to our legal retention obligations. You may also request a copy of the personal data we hold in a portable format, or ask us to restrict how we process your information while a query is being resolved. To exercise any of these rights, you can contact our support team using the details provided on the platform. We will respond to all data rights requests within a reasonable timeframe and will not charge a fee for standard requests.
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Right to Access
Request a summary of the personal data tbjili holds on your account at any time.
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Right to Correction
Ask us to update any inaccurate or outdated personal information linked to your account.
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Right to Deletion
Request removal of your personal data, subject to our legal and regulatory retention requirements.
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Right to Data Portability
Receive a copy of your personal data in a structured, commonly used format upon request.
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Right to Restrict Processing
Ask us to limit how we use your data while a dispute or correction request is being reviewed.
How We Protect Your Data
tbjili applies industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security). Access to personal data within our organisation is restricted on a need-to-know basis, and all staff with access to user data are bound by confidentiality obligations. We conduct regular internal reviews of our data handling practices to ensure they remain aligned with current security standards. In the event of a data breach that affects your personal information, we will notify you and the relevant authorities in accordance with applicable data protection regulations.
Data Retention and Third Parties
We retain your personal data for as long as your account is active and for a period thereafter as required by law or regulatory obligations. When data is no longer needed, it is securely deleted or anonymised. tbjili does not sell your personal data to third parties under any circumstances. We may share limited data with trusted service providers — such as payment processors and identity verification partners — who are contractually bound to handle your data securely and only for the specific purpose for which it was shared. Any third-party service provider used by tbjili is carefully vetted to ensure they meet appropriate data protection standards before being engaged.
Questions About Your Privacy?
If you have any questions about how tbjili handles your personal data, or if you would like to exercise any of your data rights, our FAQ page is a good starting point. You can also review our Terms and Conditions or Responsible Gaming page for more information about how we operate.